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If you have a question, please see if you can find an answer here. Otherwise, please contact us and we'll be happy to help.

Why does my head get cropped off when I upload a photo?

The portraits in the address book must be square images. If the image you upload is not square, Kinector must crop it to make it square. If we didn't do a good job, you can use your photo editing software to crop the image before you upload it to the website.

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